Delivery & Returns

UK Delivery Charges:

The UK standard delivery charge is free for orders over £50. Orders below £50 are charged £5.85 for UK delivery.

Next Day Delivery: Orders received before 2pm Monday to Friday will generally be shipped the same day with a 24 hour Despatch period. Orders received at the weekends will usually be shipped on a Monday with the exception of a Bank Holiday weekend when Tuesday despatch will apply.

If this is not possible for example an error has taken place when you have tried to pay, or an item is out of stock, you will be notified via email or a phone call.

A confirmation of shipping email is always sent once goods have been shipped with a tracking number from the postal service used.

“We cannot authorise that parcels be left in bins, in sheds or over the fence. Items may be left with neighbours as long as the item is signed for”.

Orders shipped via DHL will receive an email and text notification giving you an hour delivery window for when the item will arrive and the option to rearrange if not convenient for you.

Be aware that DHL signed for service deliver during their hours of business which can mean anytime between 7am in the morning and 7pm in the evening.

*To track your order via DHL please go to dhl Track & Trace facility. Make sure you have your tracking reference number to hand (available on your despatch confirmation e-mail) and follow the online instructions.

UK Delivery

Deliveries are sent Recorded Delivery via DHL or Royal Mail 24hr Tracked.  A signature will be required on delivery otherwise the delivery company will leave a card through your door to enable you to re-arrange a suitable delivery time or collection from your local Post Office branch.

Europe & Worldwide Delivery

We currently ship items to a variety of countries within the EU and the rest of the world. As with any other delivery each one needs a signature as they will be sent via Royal Mail International Signed For. With countries outside of the EU parcels will usually be delivered within 5-10 working days.

 

Delivery Address

Your delivery address must be the same as on the credit card statement for the first order. Once this address is verified an alternative delivery address may be added i.e. place of work.

When will you be charged?

Your card will be debited as soon as you place the order. Should for any reason we are unable to supply any item we will first call to see whether or not you would like an alternative or offer a full refund to your debit/credit card.

Returns/Exchange Policy

Returns: IMPORTANT INFORMATION.

If you wish to exchange the goods for another size please go back online and re-purchase the size you require or a new item you may consider as an alternative purchase. The unwanted item will need to be returned and when received, you will be refunded through your original method of payment. Please return the goods purchased within 10 working days from the day you receive the goods for UK customers or 14 days for overseas customers.

Please ensure when returning items in boxes such as trainers that the boxes are not cello taped as this causes damage to them. We require all returned items to be sent back in the condition that they were sent with tags attached and boxes intact.

*If you wish to return your goods please send them back to Elements Menswear , 12 Lower Goat Lane, Norwich, NR2 1EL ,UK.*

Unwanted Goods: If you do not require the item(s) purchased, please follow the return instructions below.

The goods will need to be returned in the original packaging, with relevant documentation to identify recipient (invoice), tagged and in perfect as-new condition. The buyer will need to send the goods to the return address stated on the invoice received with the goods. We do not pay for the returning postal costs. The goods will need to be posted via a recorded delivery with the buyer retaining any receipts in case the parcel should become lost in transit.

All refunds will be subject to postal charge deductions i.e you will receive a refund to the value of the item, not the postal costs.

Returns Address:Elements Menswear , 12 Lower Goat Lane, Norwich, NR2 1EL., UK.